Robe's has been doing it right for many years now. Gosh, maybe 15 years ago, I had my old Accord worked on there. I came to pick it up on a hot summer evening after hours, and it wouldn't start. I called the phone number on the invoice, and amazingly somebody answered the phone. (Expectations already exceeded.) The gentleman said he knew exactly what the problem was (the main relay...common fault on these cars), made a special trip back to the shop, and fixed it on the spot. More recently, we had my wife's Odyssey worked on. They easily could have sold us a $700 power steering pump replacement, but instead they told us that there was a recall on this part and that we should take it to a Honda dealer for a free replacement. They also could have sold us $1700 in shocks that I actually asked to be replaced, but they checked them out and said they were fine. (Actually still not sure about that, guys.) That's how it's done and that's why I'll always have my Hondas serviced at Robe's.